When packing your board, please take this simple advice into consideration.
Remember, the following is only advice and it is your sole responsibility to ensure that you pack and protect your equipment whist it is in transit. The transport company will not be liable for any damage whatsoever if the packing is deemed inadequate for the goods within, even if it has enhanced insurance. Please Note: Carriers will charge for the overall weight and size of the finished package, you will be charged considerable more for any package that exceeds 20kg. Thin sheets of polystyrene are the best protection along with Aqua Pro Rail Armour. NOTE; the overall weight of your packed board should not exceed 20kg.

Please include printed copies of all email communications regarding any estimates and time scales given as this will help speed things up for us both.

• Make sure that your board is clean, free from sand and sea water and dry. Sending us a wet and dirty board will only take longer and incur more cost as we will have to find the time to clean and then dry your board prior to starting the repair. A dirty board usually ends up at the back of the queue.
• Protect the nose,  tail and rails with Aqua Pro Rail Armour or polystyrene, then use thin polystyrene sheets or bubble wrap to protect the underside then a good quality board bag. Remember, the overall weight of your packed board should not exceed 20kg.
• If you still have the original box and packing that your board came in, that should be sufficient.
• You may be able to obtain a board packing box from your local retailer.
• Make sure you put you own name, address and phone number details on the pack in case it gets lost.
• Label the pack with our name and address very prominently at least twice.
• Clearly mark your board with your name and the damage you want us to repair
• Label the complete package with the senders name and address and the delivery address: Blue Chip, 94 Church Hill Road, Cheam, Surrey SM3 8LJ
  
  Important Insurance Information:
• We automatically insure your pack with "Standard Transit Insurance Cover". This gives a maximum payout of £8 per kg for a pack that is either lost or damaged. ie. A 10kg pack will be insured for a total value of £80 for a complete loss.
• For an extra charge of £7.50 for each transit journey, you can get enhanced insurance cover for the true value of your board.  (£15 insurance premium for the complete round trip)
• Unless you instruct us otherwise, we will not upgrade from the standard transit insurance.
• Please confirm to us in your collection instructions If you require extra insurance at a premium of £15 for the complete round trip.
• If you do not specifically instruct us to enhance your freight insurance, our maximum liability for any consignment will not exceeded the terms of "Standard Transit Insurance cover" whatsoever on any account.